Operational Planning & Consultancy.

ISC has acquired a unique and broad level of knowledge, understanding and experience in management and live operations.

Relating to delivery of:

Our experience include the likes of:

 

The ISC consultancy team

We have wide-ranging levels of experience and expertise, thus enabling us to look at projects from a very holistic view point. This means we are able to fully understand, grasp, develop, test and engage with all aspects of your business, facilitating a rounded and dynamic approach.

ISC’s ethos towards consultancy projects is to embed its team within your organisation to enable the project team to gain a full and detailed understanding of your business, working alongside your management teams and creating a strong and trusting relationship.

Compliance, licensing and emergency services liaison

Interpretation of and compliance to the various legislative acts, guides, orders and standards, including:

  • Health and safety management
  • Sports ground certification and special certification
  • Entertainment/ event licensing
  • Venue and event risk management plans and processes
  • Guidance regarding liaison with the emergency services
  • Review of documentation
  • Initiation on joint workshop exercises to test joint integrated emergency

New Build, enhancements and refurbishment operational and safety factors

  • Support during the refurbishment/construction in relation to operational and safety factors
  • Testing and overseeing of technical operational functions
  • Supporting the applications process
  • Life cycle management (succession and development planning and implementation)
  • Partnership with architects and designers in terms  of accommodating the legislation into the concept of the venue
  • Venue certification (e.g. compliance with FIFA technical specifications for sports venues)

Operational structures

Develop and produce the event organisation structures:

  • Non-event day management process and procedures
  • Event management plan and decision methodology
  • Operational integration of event owner, partner service providers and stakeholders
  • Development of an integrated customer service plan

Facility, venue or event safety and security management -

design, review, develop, test

  • Facility integrated operational Manuals
  • Event integrated management Manuals
  • Security operational manuals
  • Visitor and Spectator Safety management policy & plans
  • Health & Safety policy plans and documents
  • Command & cooperation structures
  • Stewarding and security structures
  • Medical plan
  • Fire safety plan
  • Business Continuity Management
    • Preparedness
    • Contingency plans
    • Emergency Plans - assessment, review, development and testing
  • Accident recording and investigation process

Facility, venue or event Integrated Partner management plans

We have the ability to review the whole operation and the outcomes & effects partner organisations have on the performance of the facility and or event. We can then implement integrated management- design, training and development plans:

  • Hospitality, catering and retail plans
  • Ticketing methods of operating and functionality
  • Traffic management plan
  • Facilities and IT management

Integrated operations and development programmes

  • Leadership, supervision and management
  • Safety Compliance Management seminars
  • Major Event Safety Management seminars
  • Event Emergency and Contingency Management seminars
  • Incident Recovery and Continuity seminars
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